We have become aware of a rise in counterfeit Julius K9 products which customers are purchasing from unofficial sites.
What to do if you think you purchased a fake product?
Julius K9 products are made with the highest quality and every product sold from an official Julius K9 retailer will be genuine. We do everything in our power to stop the illegal reproduction of counterfeit products.
If you think you have received a fake product, then you should contact the seller immediately for a full refund. If the seller ensures you the product is genuine, Julius K9 can provide a statement that affirms that the purchased product is a counterfeit.
If you have used PayPal and the seller is unwilling to reimburse you then you can contact PayPal directly as they have a refund policy on knock-off goods. You can also contact your bank to reverse the transaction if you have used a Credit or Debit Card.
For more information on your rights, visit the Citizens Advice page on fake and counterfeit goods.
As selling counterfeit products is illegal, you are also able to report the seller to Trading Standards as well as report them for fraud.
Counterfeit products are unsafe
All of our harness, leads, muzzles and other products are rigorously tested to ensure they function correctly and are safe for high intensity use. Fake products won’t meet this standard.
It is recommended that you do not use fake products as they will be of low quality and be unsafe for you and your dog. The fake goods could also be a fire hazard as they are unlikely to meet fire safety regulations.
Being aware of Knock-off Julius K9 Goods
It is important to do your research before making any online purchase and if the product is vastly cheaper than the average price then there is a high chance that it is counterfeit.
If you are unsure if you have seen a genuine product on a third party website, then you are welcome to contact us and make an enquiry about the seller. We can then tell you if they are affiliated with us.
If you have any questions about counterfeit and fake Julius K9 goods, then please don’t hesitate to get in touch:
Contact Details
Phone: +44 (0) 1405 860574 (Mon - Fri, 10:00am - 3:00pm) Email: customerservice@julius-k9.email Skype: juliusk9uk
